Terms of Service

1. Acceptance of Terms

By accessing or using Stelora.ai's website and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services. As an AI development agency, we provide software solutions and tools that require your compliance with these Terms.

2. Description of Services

Stelora.ai is an AI development agency that provides custom software solutions, AI-powered tools, and automation services for businesses. Our services include but are not limited to: AI application development, custom software tools, business process automation, machine learning solutions, and AI integration services. We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time with reasonable notice.

3. User Responsibilities

As a user of our Services, you agree to:

• Provide accurate and complete information when requesting our development services
• Maintain the confidentiality of your account credentials and API keys
• Use our Services and developed solutions only for lawful purposes and in compliance with applicable laws
• Not interfere with or disrupt the integrity or performance of our Services or developed applications
• Not attempt to gain unauthorized access to our systems, networks, or source code

4. Intellectual Property Rights

All content, features, software, and functionality of our Services, including source code, algorithms, designs, documentation, and AI models developed by Stelora.ai, are owned by Stelora.ai or its licensors and are protected by copyright, trademark, patent, and other intellectual property laws. Custom solutions developed for clients will have ownership terms specified in individual service agreements.

5. AI Development Services

Our AI development services are provided with the following understanding:

• We strive to deliver high-quality AI solutions, but AI systems may have limitations and require ongoing training and refinement
• You are responsible for reviewing and approving AI-generated outputs and ensuring they meet your business requirements
• AI models may require training data, and you are responsible for ensuring you have the rights to any data you provide
• AI technology has inherent limitations, and we do not guarantee that AI solutions will be error-free or suitable for all use cases

6. Payment and Fees

Pricing for our development services will be provided in custom quotes based on project scope, complexity, and requirements. Payment terms, milestones, and deliverables will be outlined in your service agreement. All fees are non-refundable unless otherwise specified in writing. We reserve the right to modify our pricing for future projects with reasonable notice.

7. Service Level and Support

While we strive to provide reliable and high-quality development services, we do not guarantee uninterrupted availability of web-based tools or error-free operation of developed software. Service level agreements (SLAs), support terms, and maintenance provisions will be outlined in your specific service agreement. Post-delivery support and maintenance services are available under separate agreements.

8. Data Privacy and Security

Your use of our Services is governed by our Privacy Policy, which explains how we collect, use, and protect your data during the development process. By using our Services, you consent to our data practices as described in our Privacy Policy. We implement industry-standard security measures to protect your data and intellectual property during development and deployment.

9. Warranties and Disclaimers

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our Services will be uninterrupted, secure, or error-free. Custom development work will include specific warranties as outlined in individual service agreements.

10. Limitation of Liability

To the maximum extent permitted by law, Stelora.ai and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or system failures arising from your use of our Services or developed solutions. Our total liability shall not exceed the amount you paid us for the specific service giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Stelora.ai and its affiliates from any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising from: your use of our Services, violation of these Terms, infringement of any third-party rights, or misuse of developed software solutions.

12. Termination

We reserve the right to suspend or terminate your access to our Services at any time for violation of these Terms. Either party may terminate ongoing development projects as specified in individual service agreements. Upon termination, you must cease using our Services and any deliverables not yet paid for. Provisions regarding intellectual property rights, confidentiality, disclaimers, and limitations of liability will survive termination.

13. Dispute Resolution

Any disputes arising from these Terms or your use of our Services shall first be resolved through good faith negotiations. If negotiations fail within 30 days, disputes may be resolved through mediation or binding arbitration in accordance with applicable rules, except where prohibited by law. Each party shall bear its own costs unless otherwise determined by the arbitrator.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Stelora.ai operates, without regard to conflict of law principles. Any legal action or proceeding shall be brought exclusively in the courts of that jurisdiction.

15. Changes to Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be notified to active clients. Your continued use of our Services after changes are posted constitutes your acceptance of the revised Terms.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Contact Information

If you have questions about these Terms, please contact us at:

Email: contact@stelora.ai

18. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Stelora.ai regarding the use of our Services and supersede all prior agreements, understandings, and communications, whether written or oral.